HVAC Service Supervisor — Santa Rosa Beach / South Walton, FL

Role overview

Lead residential HVAC field work through hands-on diagnostic support, technician coaching and quality checks. Help the team deliver safe, well-documented service and clear customer handoffs. Follow coaching through on later jobs so improved practices become consistent habits.

What you’ll do

• Support technicians with residential HVAC diagnostics, technical escalations, and difficult customer situations while keeping the required service and closeout steps in view.
• Coach through ride-alongs and jobsite quality checks. Give specific feedback, then review later work to verify that the correction continues after the first conversation.
• Review work-order notes, readings, photos, and closeout quality for missing checks, unclear findings, and recurring omissions. Make open items and the next action clear.
• Reinforce equipment, safety, property-protection, documentation, and worksite standards consistently on routine work as well as difficult calls.
• Coordinate with dispatch and ownership when scope, access, schedule, customer expectations, or unresolved work needs a decision; follow the handoff through.

What you bring

• Extensive residential HVAC diagnostic and field leadership experience is required, including technician field coaching, quality checks, work-order documentation review and customer escalation resolution.
• Set clear expectations, document decisions and follow coaching through on later jobs to confirm lasting improvements.
• Identify whether recurring issues stem from knowledge gaps, process, instructions or resources; address the cause and check the results.
• Active EPA 608 Universal certification is required; describe relevant certifications accurately in the application.

Compensation, schedule, and benefits

Base pay of $32–$40/hour paid weekly, plus 5% commission. Working field leadership role (~70% field technical coaching and quality checks, 30% shop and dispatch coordination). Working schedule is 8:00 AM – 5:00 PM, Monday through Friday, with weekly rotating on-call coverage. Assigned take-home company vehicle with fuel card; daily dispatch direct to first call, with regular shop commute to Freeport for morning restocking and team meetings. Traditional group health insurance and retirement plans are not offered. Paid time off (PTO) and company-paid training are not provided.

Hourly Base Pay

$32–$40 / hour

Employment

Full-time

Pay Frequency

Weekly Pay

Working Schedule

8:00 AM – 5:00 PM, Monday – Friday

On-Call Schedule

Weekly rotating on-call coverage

Sales Commission

5%

Company Vehicle

Assigned Take-Home Truck + Fuel Card

Daily Dispatch

Direct Home-to-Field Dispatch

Benefits & Leave

None (Traditional group health insurance, retirement plans, paid time off / PTO, and company-paid training are not offered)

Service area and work environment

The supervisor supports residential field work across Santa Rosa Beach, South Walton, 30A, and the surrounding service territory. Service personnel take assigned trucks home, allowing field coverage to be distributed across the communities served; candidates living in or near Santa Rosa Beach or elsewhere within a practical response range are encouraged to apply. The Freeport facility serves as the shop, supply, and touchdown base—not a residency boundary. The territory includes coastal humidity and salt-air conditions and may include primary homes, second homes, and vacation-rental properties.